Frequently asked questions

Where do we get spices from?

We source our spices from the best regions of the world, carefully selecting each supplier based on their commitment to quality and traditional farming methods. Working closely with farmers who master the art of spice cultivation, we ensure that every spice we offer is harvested at the right time for maximum flavor and aroma. Our commitment to sourcing spices directly allows us to bring you the freshest and most authentic spices, while supporting sustainable farming communities. This means you can be sure that our spices not only taste exceptional, but are also ethically and responsibly sourced.

What makes our spices different from others?

Our spices are distinguished by an unwavering commitment to quality, freshness and authenticity. Unlike mass-produced alternatives, we prefer to produce small batches to preserve the integrity and potency of our spices. Our direct relationships with trusted farmers and suppliers ensure that we use only the highest quality spices that are carefully harvested and processed. In addition, our meticulous quality control process guarantees that every spice you receive is at its best flavor and aroma. Whether you are preparing a simple dish or a gourmet feast, our spices will enliven your dishes with their vibrant, authentic flavors.

What is our commitment to sustainability and ethical practices?

We are strongly committed to sustainability and ethics in every aspect of our business. We partner with farmers who use environmentally friendly farming methods, avoid harmful chemicals and promote biodiversity. By supporting fair trade and direct sourcing, we ensure that our suppliers are fairly compensated for their work, contributing to the well-being of our communities. Our packaging is designed with the environment in mind, using recyclable and minimally-used materials. By choosing our spices, you are not only enhancing your meals, but you are also supporting a sustainable, ethical supply chain that respects people and the planet.

How do we ensure the quality and freshness of our spices?

We ensure the quality and freshness of our spices through a rigorous selection and processing method. Each batch of spices is carefully inspected for color, aroma, and flavor to meet our high standards. We work closely with our suppliers to harvest the very best spices and process them using methods that preserve their natural oils and flavor. Once received, the spices are quickly packaged in airtight containers to maintain freshness. This meticulous attention to detail ensures that our spices reach your kitchen with vibrant, authentic flavors that take your cooking to the next level.

How do you know which spices go well with each other?

Understanding spice combinations in European cuisine means recognizing traditional combinations that have been used for centuries. For example, rosemary and thyme are classic combinations in Mediterranean cuisine, especially French and Italian. In Northern Europe, nutmeg and cloves are often combined with savory dishes and baked goods. Paprika pairs well with garlic and cumin in Central and Eastern European recipes. To master these combinations, start with a familiar spice and add small amounts of additional spices as you taste. Our spice guides and recipes are focused on European traditions, helping you create authentic and flavorful dishes with confidence.

How can I adjust the spiciness level in my dishes?

To enhance the flavor of your dishes, it’s important to carefully adjust the amount of seasoning. Start by adding spices little by little and tasting to allow the flavors to develop gradually. If you want to intensify the flavor, simply add a little more of your chosen spice or add extra heat with elements like chili flakes or cayenne pepper. If the spice level becomes too strong, balance it out by adding dairy products like cream or yogurt, a little sweetness with sugar or honey, or starchy ingredients like potatoes or rice to absorb some of the heat. This method ensures that the spices will enhance and enliven the flavor of your dish, allowing you to fine-tune the flavor to achieve the perfect taste that suits your palate.

How to effectively use spice blends in different cuisines?

Spice blends are designed to capture the essence of specific cuisines, making them easy to use. To use them effectively, consider the cuisine and the dish you’re making. For example, use spice blends for European dishes, or Herbes de Provence for French recipes. Sprinkle the blends on meat before grilling, stir into soups and stews, or mix with oils for a marinade. With spice blends, you can easily add authentic, regional flavors to your dishes without having to measure out individual spices.

What is the difference between roasting and baking flowering spices, and when should I do it?

Roasting and blooming are ways to enhance the flavor of spices. Roasting is the process of heating whole or ground spices in a dry pan until they release their natural oils and aromas, which intensifies their flavor. Blooming is the process of briefly frying spices in oil or butter at the beginning of a recipe, which helps release and infuse their flavors into the dish. Roast spices when you want a more intense flavor, and blooming is a way to start making soups, stews, or curries to make the flavor richer and more consistent.

How do I store leftover spices or spice blends after cooking?

To preserve the freshness of leftover spices or blends, store them in airtight containers away from light, heat, and moisture, such as in a cool, dark pantry. Label the containers with the spice name and date so you can track their freshness. Don’t store spices above the stovetop, as heat and moisture can degrade their flavor. Proper storage ensures that your spices will remain potent and aromatic for years to come, so you can confidently prepare delicious meals.

How can I track my order?

to keep you informed every step of the way, ensuring a smooth and transparent delivery process. You can easily track your order using the tracking link provided in your shipment confirmation email or on your private phone number. This link will provide you with real-time updates on the status of your shipment from dispatch to delivery. If you have not received a tracking link or need further assistance, you can contact our customer service team who will be happy to help you track your order. We strive to keep you informed every step of the way, ensuring a smooth and transparent delivery process.

Folding lineWhat are the available shipping methods and delivery times?

We offer several shipping options to suit your needs, including standard, expedited, and express shipping. Standard shipping typically takes 3-5 business days, while expedited shipping can deliver your order in 1-3 business days, depending on your location. Delivery times may vary depending on your destination and the shipping method selected at checkout. Our goal is to deliver your spices as quickly and efficiently as possible so you can enjoy them right away.

Do you offer international shipping?

Yes, we offer international shipping to many countries around the world. Shipping costs and delivery times will vary depending on your location and the shipping method you choose. You can review the available options during checkout and choose the one that best suits your needs. We are committed to shipping our spices worldwide, so you can enjoy our products wherever you are.

What should I do if my order arrived damaged or incorrect?

If your order arrives damaged or incorrect, please contact our customer service team immediately. We will promptly resolve the issue by replacing the damaged items or correcting your order at no additional cost to you. Your satisfaction is our priority, so we are committed to resolving any issues quickly to ensure your experience with our products is positive.

What are the shipping costs and do you offer free shipping?

You can change or cancel your order before it is ready to ship. To change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request. Once your order has shipped, changes and cancellations are no longer possible, but we can assist with returns if necessary.

Do you offer international shipping?

Yes, we offer international shipping to many countries around the world. Shipping costs and delivery times will vary depending on your location and the shipping method you choose. You can review the available options during checkout and choose the one that best suits your needs. We are committed to shipping our spices worldwide, so you can enjoy our products wherever you are.